“ So that …” For example, rather than,“ We’ ll deliver it,” instead write,“ We’ ll deliver it so that it saves you a trip.”
6. When giving someone bad news you:
a) Send a text, e-mail or letter so you don’ t have to deal with their reaction.
b) Pick up the phone and talk to them, or at least leave a voice mail.
c) Go in person and talk to them.
Best answer: c) go in person, followed by b) phone them and follow up in writing. Giving bad news in writing practically guarantees the recipient will want more information. If they don’ t receive that additional info instantly, they’ re more likely to either reply with a rant or opt to no longer deal with you, and instead escalate the matter further up the chain of command. You save zero time by writing bad news communiques. The written part should only be a confirmation of what you’ ve discussed.
Bottom Line Increasingly our interactions with customers, colleagues, and even with family members, are taking the form of text on a screen. The sheer volume can lead to sloppiness and slipups that result in misinterpretation, hard feelings and even lawsuits. Keep in mind your written messages are permanent records. Since it’ s your reputation that’ s at stake, take a few moments to decide if you should post. Then use these tips to enhance what you post.
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Jeff Mowatt
Jeff Mowatt is a Hall of Fame business speaker and author of the bestselling business book, Influence With Ease. To obtain your own copy of his book or to inquire about engaging Jeff for your team, visit www. jeffmowatt. com.